What refers to communications and customer relations, there are three key concepts that must be present in any business digitization strategy, small or large: WebRTC, virtual PBX and CRM. WebRTC, the technology that changes everything Acronym for Web Real Time Communication, WebRTC technology has been the latest step in integrating customer interaction possibilities without having to resort to specific software. In advanced browsers such asWhat technical knowledge is necessary? None. The process is the same, or even simpler than in other Internet services. You only need an email, a name and a password.
Next, an assistant will guide us through the entire process of creating and assigning extensions, virtual number that we want to associate and mobile number list activate zCRM to manage leads, the customer agenda, and the actions with them. And we enter the second fear: time. How long are we going to take to do this? In just 5 minutes we can already be receiving calls, from any computer or smartphone - downloading the corresponding app -, simply with an Internet browser and our credentials. Finally, the third obstacle, the cost.
This is the easiest to explain since both Zadarma's virtual PBX and zCRM are two free services. Virtual numbers cost less than one euro per month and, only in the case of wanting to have an outgoing call rate, you would pay between 18 and 36 euros per month, which on the other hand would make the virtual numbers free, increase the number of extensions, the number of participants in video conferences or simultaneous external channels. In summary, digitizing the communications of an SME with a solution like Zadarma's is not only fast, simple and cheap, but it can even help us save time, money and resources. There is therefore no reason to be afraid when digitizing our business.