The same is true in the business you are business email list responsible for. Suppose you are responsible for defining the after-sales service standards of a company. You need to define the following questions: How often do you need to visit the machine to check the machine? What is the inspection process? How long does it take for the customer to come to the door after applying for repair? How long does it take for repairs to end? and many more.
Fortunately, you don't need to think about it all by yourself. There are many friends in this industry, and they also need to define after-sales service standards. You can refer to theirs.
For example, I have always defined a door-to-door visit within one day after applying for repairs. It turns out that the standard of a friend’s business is to come to the door within 2 hours. Is the difference in this standard worthwhile? Does it apply to your own clients? It can be recorded in the demand pool, and it may be a high-value demand after verification.
There are two application scenarios for benchmarking learning:
Want to know what possible improvement points for the current business, some improvement points will become requirements after verification;
In the process of realizing the requirements, I want to know what good ideas and methods are available.
The first scenario has been given an example above, so I won't repeat it here, let's talk about the second scenario.
Suppose you decide to make a requirement now. This requirement is to solve the problem of irregularities when the after-sales master draws construction drawings. One of the key success factors is the need to select the drawing tools. After a tool is identified, all after sales are trained.
What was your thinking at this time?
Some students may go to Baidu or Zhihu to search: What are the easy-to-use tools for drawing construction drawings?
This method can not be wrong, but it is not efficient, because you will find a lot of tools, they are facing different scenarios, there are kitchen construction, residential construction, and factory construction, there are many kinds.